Reference

What You Agree to When You Use bk54

These terms set out the rules that apply when you open an account, make deposits via bKash, Nagad or Rocket, and use any part of the bk54 lobby.

Account holders onlybKash, Nagad, Rocket deposits coveredBangladesh-eligible regionsSubject to local lawUpdated terms bind active accounts
bk54 What You Agree to When You Use bk54
TERMS CONTACT PATHS

How to Reach Us About These Terms

If any part of these terms is unclear, or you want to raise a concern about how they apply to your account, our support team can help. You can reach us by live chat directly from the lobby, by email for written queries, or through our account help channel for wallet-specific questions involving bKash, Nagad or Rocket transactions.

Live Chat Start a chat session from inside the lobby. Raise your terms question directly and our team will point you to the relevant clause or escalate if needed.
Email Support Send a written query to our support address for anything that needs a documented response — account disputes, terms clarifications or wallet transaction issues.
Account Help For bKash, Nagad or Rocket transaction questions tied to these terms, use the account help channel and quote your transaction reference for faster handling.
HOW WE HANDLE OBLIGATIONS

Our Commitments Under These Terms

These terms are not just a formality. They describe exactly how we manage accounts, process wallet transactions, handle disputes and retain account data. If you ever need to request a change to your account details, or ask what data we hold, these are the mechanisms that govern that process — and the ones our support team works from when responding to you.

Account Data Retention

We retain account records for as long as your account is active and for a defined period after closure, in line with our data handling policy and applicable requirements.

Wallet Transaction Records

Every bKash, Nagad and Rocket transaction through your account is logged. You can request a transaction history via the account help channel at any time.

Account Security Practices

Your account login uses OTP verification at each new device access. We do not store full payment credentials; wallet tokens are handled through the respective payment network.

Dispute and Review Process

If you dispute a transaction or a term application, raise it through live chat or email. We will acknowledge within one working day and provide a written response.

Frequently Asked Questions About These Terms

These are the questions we receive most often about how these terms apply to real account situations — from wallet deposits to account closure requests. Each answer reflects how we actually operate.

Yes. These terms cover all transactions regardless of method. bKash, Nagad and Rocket deposits and withdrawals are all subject to the same account rules described here.

We update the version date and note what changed. Continuing to use your account after the update date means you accept the revised terms. We recommend checking this page periodically.

Access depends on your local law and whether your region is currently supported. It is your responsibility to confirm that using this platform is lawful where you are located.

Contact the account help channel and we will compile your transaction records. For bKash or Rocket transactions, have your reference number ready to speed up the process.

Breaches including duplicate accounts, use of another person's wallet, or activity that violates applicable law are all grounds for suspension. We will notify you unless doing so is prohibited.

The account-side terms are the same for all local wallets. Processing times and limits may vary by the wallet network itself — those are governed by Rocket's or bKash's own service rules.
Reference

Terms & Conditions

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.